Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist

Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist
Journalist @baltimoresun writer artist runner #amwriting Md Troopers Assoc #20 & Westminster Md Fire Dept Chaplain PIO #partylikeajournalist

Wednesday, April 27, 2011

This week in The Tentacle http://www.thetentacle.com/ April 27, 2011

This week in The Tentacle http://www.thetentacle.com/ April 27, 2011

Wednesday, April 27, 2011

Is Customer Service Declining Exponentially?
Kevin E. Dayhoff
The decline of the quality of customer service has become such a trite, tired topic that it is almost unworthy of the time to write about it.

The Road to Peaceful Victory
Tom McLaughlin
Kuching, Malaysian Borneo – It is incomprehensible to understand why someone would strap a bomb to their body and blow themselves to bits in the name of a religion and a god. It is also incomprehensible why someone would burn a religious book in Florida knowing it could endanger the lives of their countrymen overseas. They are the same people, just different places.


Tuesday, April 26, 2011

Mubarak’s Real Crime
Roy Meachum
A Cairo judge ordered the removal of Hosni Mubarak’s name and signs from all public places, including privately owned stores. Pharaoh Tutankhamun underwent the same treatment; he was murdered to boot, not unlike Anwar Sadat.

Sour Grapes and No Sugar
Shawn Burns
Attempts to entice the residents of Frederick County to change our form of government have failed to move voters at least four separate times in the last 45 years.

Onward and Upward – Another 5 Years
Nick Diaz
Finally, the long-expected letter arrived. The chairman of the Maryland Senate Executive Nominations Committee wrote that I will be reappointed to a second five-year term on the Board of Trustees at Frederick Community College. Gov. Martin O’Malley will be ratifying the appointment soon.


Monday, April 25, 2011

Secession: Frederick’s Burning Question
Richard B. Weldon Jr.
This coming weekend marks the 150th anniversary of a Special Session of the Maryland General Assembly. Events of 1861 presaged the great and climactic war that was to come, the war for the very heart and soul of our young nation.

Bye-Bye Glenn Beck
Steven R. Berryman
My conspiracy theory includes billionaire manipulator George Soros holding a knife to the throat of FoxNews management’s throats; Glenn Beck has got to go, or else!

On Donald Trump
Michael Kurtianyk
I, for one, am eager to see Donald Trump run for president. He will be fodder for the nation’s comedians, and a great sporting match for the rest of us to watch.



Friday, April 22, 2011

William Donald Schaefer
Roy Meachum
In the first place, when Don Schaefer decided to abandon Baltimore City Hall to run for the State House in Annapolis, in 1986, my Frederick News-Post column opposed him.

When The Supreme Court Dismantled Democracy
Joe Charlebois
The most recent General Assembly session in Annapolis demonstrates why democracy holds very little in the way of checks and balances.

A Waste of Time and Money
Amanda Haddaway
Last Sunday afternoon I walked by Baker Park. Ellis Burruss was standing there in all his glory trying to obtain signatures for his petition drive. I considered going over and having a chat with him, but I wasn’t sure I could be nice, so I refrained.


Thursday, April 21, 2011

Life’s Luxury: A Boss Who Cares
Joan Marie Aquilino
Well, Annapolis closed the books on yet another legislative session. But the work doesn’t stop there for Del. Kelly Schulz (R., Frederick 4-A). She won her election last November and dove in fearlessly.

Sleep Solutions Abound for Controllers
Amanda Haddaway
There are people out there who enjoy flying; and then there are those people who see air travel as a means to an end. Not end, as in plane crash; but end, as in destination.

Puzzling Decision Amid Undue Influence
Blaine R. Young
I have been more than a casual observer of the recent actions of the Frederick County Ethics Commission concerning Commissioner Kirby Delauter.


Wednesday, April 20, 2011

Financial Stink Bomb Explodes
Kevin E. Dayhoff
On Monday, the U.S. stock market went into a 1.1 percent slide after it was announced early in the day that Standard & Poor’s fired a warning shot across our nation’s fiscal bow and downgraded its outlook on U.S. sovereign debt from “stable” to “negative.”

Getting What We Ask For
Norman M. Covert
Frederick County voters got what they asked for in a school board in November and a new Frederick County School Public Schools (FCPS) superintendant last week. The budget is no better off and North Frederick Elementary School still leaks.

The Vagaries of Getting Older
Tom McLaughlin
Kuching, Malaysian Borneo – I guess age is a state of mind. One can be old at 25 and young at 60. I hope I am the later. But, I try and tell my body that I am 25 and it just does not want to cooperate.


Tuesday, April 19, 2011

Charter, Please
Roy Meachum
The county legislation delegation breakfasted with the Chamber of Commerce last week. The main dish was charter.

Unintended Consequences Abound – Again
Farrell Keough
The current Ethics Commission Advisory Opinion – commonly known as the decision affecting the actions of Frederick County Commissioner Kirby Delauter – is not only the worst of “behind closed doors” bureaucratic actions, but negatively affects every resident of Frederick County!

An Ill-Lustrious Future for Frederick's Golden Mile?
Earl 'Rocky' Mackintosh
While the value of gold has been soaring the last several years, the commercial real estate values of Frederick’s Golden Mile continue to plunge. Much has changed since the early 1990s when the west end of Frederick City was touted as the county's retail hub.


Monday, April 18, 2011

Lowered expectations and shredded paper
Richard B. Weldon Jr.
It ends in a shower of confetti. The 2011 Maryland General Assembly came to a close last Monday, the gavel drop at midnight concluding 90 days of debate and posturing.

The “Millionaires Paradox” Speech
Steven R. Berryman
The President of the United States of America was 20 minutes late to his after lunch speech at prestigious George Washington University last Wednesday. His audience, many of them sons and daughters of New York City millionaires, got to hear their parents very publicly disrespected.

A Step in the Right Direction
Michael Kurtianyk
On Saturday, our family had the great good fortune to participate in the Grand Opening of the Brunswick Public Library.

*****

Tuesday, April 26, 2011

2010 Customer Experience Impact Report

Check out this SlideShare Presentation:
2010 Customer Experience Impact Report
View more presentations from RightNow Technologies.


Description

The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...


Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service


Oct 13, 2010

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41

I just did a quick search on Soundtrack to see what I had the web site concerning customer service issues: 


Apr 15, 2011

Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let's face it, who doesn't? — then you'll want to be come part of my new ...


Oct 25, 2009
Then again, there is the persistent problem of Microsoft's lack of any sort of meaningful customer servicesupport – or at least that was my experience a number of years ago. I laughed at this picture when I received it a number of ...


May 11, 2010
Very much a community-oriented customer service person…,” Hartzler added as his voice trailed off. Surviving are her brother James M. Buell and wife Karen, of Westminster, sister Gwyn L. Buell, of Finksburg; long-time boyfriend Jeffrey ...
Nov 07, 2010
Since these two tributes about Mr. Schaeffer appeared in the paper, many folks have come forward with stories about Mr. Schaeffer's great mind for business, his service to his community and his extraordinary sense of customer service. ...

Aug 21, 2006
They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...
Jul 13, 2006
The county was smaller, but county government is still small enough to know its customers and be in thecustomer service business. “I used to walk to work until the traffic began to worry me”, she lamented. Of course, what most readers ...

Jan 29, 2007
We are committed to earning their loyalty every day through our tradition of high integrity and excellentcustomer service as befits an industry leader." The terms of the settlements, under which MBIA neither admits nor denies ...

Aug 21, 2006
They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...
Sep 29, 2007
Over the next nine months, Wiedefeld said, MARC plans a series of improvements in customer service -- including an overhaul of an electronic passenger alert system that now often delivers news of problems hours after the information ...
Oct 25, 1999
in the new millennium, westminster, like most municipalities, will increasingly be in the customer service business. westminster will be forming partnerships and collaborations with the business community and our citizenry. as more ...
Apr 07, 2007
the report said uninformed employees led to "errant decision making" and lawsuits, that the county lacks a "sophisticated system" to track impacts from dumping in the chesapeake bay and that "customer serviceratings for the (county ...

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The Americas Report: Making Sense of Argentina's Frenzied Policy

The Americas Report

The Americas Report: Making Sense of Argentina's Frenzied Policy

The Menges Hemispheric Security Project


Luis Fleischman: Making Sense of Argentina's Frenzied Policy


Tuesday, April 26, 2011
The Americas Report
Nancy Menges
Editor-in-Chief

Since the arrival of the Kirchner phenomenon to Argentinean politics in 2003, there has been a sense that history has begun again. The late Nestor Kirchner served as president of the country from 2003 to 2007 when his wife Cristina was elected to the presidency.
The Kirchner era is not merely seen as another presidential term that has brought change. It is considered by many of its supporters as an era of major change that is almost revolutionary. Kirchner's popularity is helped by the fact that Argentina has seen economic growth mostly thanks to the international price of Argentinean commodities; mainly soy.
However, it is Kirchner's policies of populist redistribution and rejection of Argentina's political past that makes the government revolutionary. Yet, such rejection is only partial since old practices have prevailed in the Kirchner era.
On the one hand, Kirchner reopened the trials against the military involved in human rights violations during the dirty war (1977-1983). Thus, the amnesty given by former president, Carlos Menem, to those who killed close to 30,000 people, kidnapped and stole the victims' babies, and tortured thousands of people, was revoked. This is a major historical vindication that made the Kirchner government popular among much of the middle class, human rights groups and most intellectuals.

Continue Reading...Continue Reading...

THE CENTER FOR SECURITY POLICY is a non-profit, non-partisan national security organization that specializes in identifying policies, actions, and resource needs that are vital to American security and then ensures that such issues are the subject of both focused, principled examination and effective action by recognized policy experts, appropriate officials, opinion leaders, and the general public.

Contributions Welcomed
The Menges Hemispheric Security Project can be reached via email, at

info@securefreedom.org
www.securefreedom.org

The Americas Report: Making Sense of Argentina's Frenzied Policy

The Menges Hemispheric Security Project

Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com

**********

Martes, 26 de abril 2011



El Informe de América: Entendiendo la política frenética de la Argentina

El de las Américas Reporte

El Informe Américas: Making Sense de la Argentina " s frenética Política

El Proyecto de Seguridad Hemisférica Menges


Luis Fleischman: Entendiendo la frenética política de la Argentina


Martes, 26 de abril 2011
El de las Américas Reporte
Nancy Menges 
Editor en Jefe

Desde la llegada del fenómeno de Kirchner a la política argentina en 2003, ha sido la sensación de que la historia ha comenzado de nuevo. El fallecido Néstor Kirchner se desempeñó como presidente del país entre 2003 y 2007, cuando su esposa, Cristina fue elegida a la presidencia.
La era de Kirchner no es sólo visto como un nuevo mandato presidencial que ha traído el cambio. Es considerado por muchos de sus partidarios como una época de grandes cambios que es casi revolucionario. la popularidad de Kirchner es ayudado por el hecho de que la Argentina ha experimentado un crecimiento económico sobre todo gracias a los precios internacionales de los productos argentinos, principalmente de soja.
Sin embargo, es Kirchner, las políticas de redistribución populista y el rechazo del pasado político de la Argentina que hace que el gobierno revolucionario. Sin embargo, tal rechazo sólo es parcial, ya que las viejas prácticas han prevalecido en la era Kirchner.
Por un lado, Kirchner volvió a abrir los juicios contra los militares involucrados en violaciónes de los derechos humanos durante la guerra sucia (1977-1983). Por lo tanto, la amnistía propuesta por el ex presidente, Carlos Menem, a los que mataron a cerca de 30.000 personas, secuestraron y robaron los bebés de las víctimas, y miles de personas torturadas, fue revocada. Esta es una reivindicación histórica importante que hizo el gobierno de Kirchner popular entre la mayor parte de la clase media, grupos de derechos humanos y la mayoría de los intelectuales.
Continuar leyendo ... Continuar leyendo ...

EL CENTRO PARA LA POLÍTICA DE SEGURIDAD es una organización sin fines de lucro, nacionales de seguridad de la organización no partidista que se especializa en la identificación de las políticas, acciones y necesidades de recursos que son vitales para la seguridad estadounidense y asegura que estas cuestiones son objeto de ambos se centró, el ​​examen de principios y medidas efectivas de los expertos en política reconocida, los funcionarios competentes, líderes de opinión y el público en general.

Acogió con satisfacción las contribuciones
El Menges de Seguridad Hemisférica del proyecto se puede llegar vía correo electrónico, en

info@securefreedom.org
www.securefreedom.org

El Informe Américas: Making Sense de la Argentina " s frenética Política

El Proyecto de Seguridad Hemisférica Menges

Marx Brothers Duck Soup


*****

Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com

NABJ Awards Newsday's Kimberley Martin, Emerging Journalist of the Yea


National Association of Black Journalists
 KimbereleyMartin.2011.EmergingJourno
NABJ Awards Newsday's Kimberley Martin, Emerging Journalist of the Year

WASHINGTON, D.C. April 25, 2011 - Kimberley A. Martin of Newsday is this year's Emerging Journalist Award recipient, selected by the National Association of Black Journalists at its spring Board of Directors meeting. Martin will join other top honorees at the association's Salute to Excellence Gala, August 6 in Philadelphia, during NABJ's 36th Annual Convention and Career Fair, the largest gathering of minority journalists in the country.

Martin has been with Newsday since November 2007. As a sports reporter, she has covered everything from major league baseball to professional football, and even NASCAR.

"I am honored to win such a prestigious award. To know that my colleagues value my work is as rewarding an honor as I could imagine, " said Martin.

Hank Winnicki, Assistant Managing Editor of Sports wrote, "Kimberley has become an indispensable part of the Newsday team. This is a prestigious national award, and everyone at Newsday is thrilled for Kimberley, she's a terrific writer and reporter and has handled every challenge thrown her way. This honor is well-deserved."

Before moving to Newsday, she covered sports for The Record in New Jersey where she was also an intern.  Martin began her career in sports journalism after earning her master's degree in magazine, newspaper, and online journalism from the S.I. Newhouse School of Public Communications at Syracuse University. While on campus she was a sports staff writer for the school newspaper The Daily Orange. She also earned a bachelor's degree in Psychology and African-American Studies from Wesleyan University.

"I have watched Kimberley develop since the start of her career. She embodies what the spirit of what this award means. I see her doing greater things in the sports journalism industry," said Gregory Lee, Senior Assistant Sports Editor, The Boston Globe and founder of the award.

The Salute to Excellence Awards Gala recognizes journalism that best covered the black experience or addressed issues affecting the worldwide black community during 2010.

Some previous winners of this award include: Michael Feeney, New York Daily News; Trymaine Lee, Huffington Post; Sarah Hoye, CNN; Mara Schiavocampo, NBC News, Errin Haines, Associated Press; and Cynthia Gordy, The Root.

Martin will be joined by other top honorees, the Miami Herald's Jacqueline Charles for Journalist of the Year, and NABJ Founder Acel Moore for Lifetime Achievement, as well as ESPN's Claire Smith for the organization's Legacy Award.

NABJ's 36th Annual Convention and Career Fair will take place August 3rd- 7th in Philadelphia, PA. For additional information, ticket sales, and registration, please visit us at www.nabj.org.

### 

*****

Monday, April 25, 2011

Lachlan Markay: Stephanopoulos: nation's "gas gripes" are "knocking down" Obama's poll numbers

George Stephanopoulos: Nation's 'Gas Gripes' Are 'Knocking Down' Obama's Polls

Good Morning America's George Stephanopoulos on Monday described the country's "gas gripes" over rising fuel costs, adding, "Soaring prices lead to new pain for the President as big oil gets ready to report record profits."

The former Democratic operative turned journalist tried to put the best spin on Barack Obama's growing problems: "And, Jake, these gas prices are also knocking down President Obama's poll numbers, which is why he's out there nearly every day addressing this problem."

Reporter Jake Tapper, on the other hand, provided a more balanced look, pointing out, "When President Obama was sworn in, gas averaged $1.84 a gallon. Today, it's $3.86. And as prices have spiked since January, the President's approval ratings have sunk."

 

Chris Matthews' Entire British Panel Corrects His Claim Blair Was Closer to Clinton - No, It Was Bush

There was a marvelous moment on this weekend's "Chris Matthews Show" when the host literally stuck his foot in his mouth claiming in front of four British journalists that former Prime Minister Tony Blair "was much closer emotionally and politically to Bill Clinton" than George W. Bush.
Guest's Andrew Sullivan of the Daily Beast and Gillian Tett of the Financial Times both immediately shook their heads as the BBC's Katty Kay and Matt Frei said "No" and "Wrong."


Amazing: To AP Reporter, Gas Prices Are a Big Problem Because They Hurt Obama's Reelection Chances

The establishment press's lack of interest in associating President Obama with the sharp run-up in energy costs has been thoroughly documented by several folks at the Media Research Center, including but not limited to Julia Seymour when gasoline hit the $3 mark, and more recently Brent Bozell.
Saturday, the Associated Press's Mark S. Smith took the gas-price propaganda to the next level. As anyone would predict, he failed to assign any blame for the energy cost run-up to specific Obama administration policies such as the Gulf drilling moratorium and other barriers to production, and paid relative lip service to the pain it is causing average Americans. To Smith, those are apparently mere trifles.
Smitty's real problem is that those darned gas prices might be hurting Barack Obama's reelection chances.

*****