Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist

Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist
Journalist @baltimoresun writer artist runner #amwriting Md Troopers Assoc #20 & Westminster Md Fire Dept Chaplain PIO #partylikeajournalist
Showing posts with label Business customer service Consumerist. Show all posts
Showing posts with label Business customer service Consumerist. Show all posts

Tuesday, June 07, 2011

The Consumerist: Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case.
He ordered a laptop from Dell for his business and it was dead on arrival. After lots of typical back and forth with typically incompetent Indian customer service reps - though one notable moment was when the tech screamed "NO!" and hung up the phone when Bill asked to speak to a manager - he finally got his replacement approved and he shipped it out via FedEx.
UPDATE: 

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill's story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call...  http://consumerist.com/2011/06/dell-tries-to-make-good-for-man-whose-life-they-wasted-400-minutes-of.html
For Search Engines: Hat Tip: (http://randomlylearned.blogspot.com/2011/06/dell-customer-care-sucks-do-not-buy.html
Dell Sucks
Is the Dell Outlet Safe?
Dell Customer Care Problems
Should I Buy from the Dell Outlet?
Dell Support India
Dell tries to resolve issue.
Don't buy Dell

Business customer service, Customer service qv Business, Technology, Technology Computers, Technology Computers Dell, Dell qv Technology, Media The Consumerist, Business customer service Consumerist,


The Consumerist: Man's 400 Minutes In Dell Hell Could Cost Them Millions
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