Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist

Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist
Journalist @baltimoresun writer artist runner #amwriting Md Troopers Assoc #20 & Westminster Md Fire Dept Chaplain PIO #partylikeajournalist
Showing posts with label Customer service qv Business. Show all posts
Showing posts with label Customer service qv Business. Show all posts

Tuesday, June 07, 2011

The Consumerist: Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case.
He ordered a laptop from Dell for his business and it was dead on arrival. After lots of typical back and forth with typically incompetent Indian customer service reps - though one notable moment was when the tech screamed "NO!" and hung up the phone when Bill asked to speak to a manager - he finally got his replacement approved and he shipped it out via FedEx.
UPDATE: 

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill's story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call...  http://consumerist.com/2011/06/dell-tries-to-make-good-for-man-whose-life-they-wasted-400-minutes-of.html
For Search Engines: Hat Tip: (http://randomlylearned.blogspot.com/2011/06/dell-customer-care-sucks-do-not-buy.html
Dell Sucks
Is the Dell Outlet Safe?
Dell Customer Care Problems
Should I Buy from the Dell Outlet?
Dell Support India
Dell tries to resolve issue.
Don't buy Dell

Business customer service, Customer service qv Business, Technology, Technology Computers, Technology Computers Dell, Dell qv Technology, Media The Consumerist, Business customer service Consumerist,


The Consumerist: Man's 400 Minutes In Dell Hell Could Cost Them Millions
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Tuesday, April 26, 2011

2010 Customer Experience Impact Report

Check out this SlideShare Presentation:
2010 Customer Experience Impact Report
View more presentations from RightNow Technologies.


Description

The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...


Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service


Oct 13, 2010

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41

I just did a quick search on Soundtrack to see what I had the web site concerning customer service issues: 


Apr 15, 2011

Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let's face it, who doesn't? — then you'll want to be come part of my new ...


Oct 25, 2009
Then again, there is the persistent problem of Microsoft's lack of any sort of meaningful customer servicesupport – or at least that was my experience a number of years ago. I laughed at this picture when I received it a number of ...


May 11, 2010
Very much a community-oriented customer service person…,” Hartzler added as his voice trailed off. Surviving are her brother James M. Buell and wife Karen, of Westminster, sister Gwyn L. Buell, of Finksburg; long-time boyfriend Jeffrey ...
Nov 07, 2010
Since these two tributes about Mr. Schaeffer appeared in the paper, many folks have come forward with stories about Mr. Schaeffer's great mind for business, his service to his community and his extraordinary sense of customer service. ...

Aug 21, 2006
They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...
Jul 13, 2006
The county was smaller, but county government is still small enough to know its customers and be in thecustomer service business. “I used to walk to work until the traffic began to worry me”, she lamented. Of course, what most readers ...

Jan 29, 2007
We are committed to earning their loyalty every day through our tradition of high integrity and excellentcustomer service as befits an industry leader." The terms of the settlements, under which MBIA neither admits nor denies ...

Aug 21, 2006
They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...
Sep 29, 2007
Over the next nine months, Wiedefeld said, MARC plans a series of improvements in customer service -- including an overhaul of an electronic passenger alert system that now often delivers news of problems hours after the information ...
Oct 25, 1999
in the new millennium, westminster, like most municipalities, will increasingly be in the customer service business. westminster will be forming partnerships and collaborations with the business community and our citizenry. as more ...
Apr 07, 2007
the report said uninformed employees led to "errant decision making" and lawsuits, that the county lacks a "sophisticated system" to track impacts from dumping in the chesapeake bay and that "customer serviceratings for the (county ...

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