Dayhoff Westminster Soundtrack: Customer service qv Business

Showing posts with label Customer service qv Business. Show all posts

Tuesday, June 07, 2011

The Consumerist: Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By Ben Popken on June 1, 2011 1:00 PM

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case.

UPDATE: Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

He ordered a laptop from Dell for his business and it was dead on arrival. After lots of typical back and forth with typically incompetent Indian customer service reps - though one notable moment was when the tech screamed "NO!" and hung up the phone when Bill asked to speak to a manager - he finally got his replacement approved and he shipped it out via FedEx.

That's at the 340th minute mark - he blogged a log of all of his calls (http://randomlylearned.blogspot.com/2011/06/dell-customer-care-sucks-do-not-buy.html) and interactions - and that's where it gets really fun.... http://consumerist.com/2011/06/man-blogs-his-400-minutes-in-dell-hell.html

UPDATE:

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

By Ben Popken on June 1, 2011 5:00 PM

After Bill's story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call... http://consumerist.com/2011/06/dell-tries-to-make-good-for-man-whose-life-they-wasted-400-minutes-of.html

For Search Engines: Hat Tip: (http://randomlylearned.blogspot.com/2011/06/dell-customer-care-sucks-do-not-buy.html)
Dell Sucks
Is the Dell Outlet Safe?
Dell Customer Care Problems
Should I Buy from the Dell Outlet?
Dell Support India
Dell tries to resolve issue.
Don't buy Dell

Business customer service, Customer service qv Business, Technology, Technology Computers, Technology Computers Dell, Dell qv Technology, Media The Consumerist, Business customer service Consumerist,

The Consumerist: Man's 400 Minutes In Dell Hell Could Cost Them Millions

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Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com

Tuesday, April 26, 2011

2010 Customer Experience Impact Report

Check out this SlideShare Presentation:

2010 Customer Experience Impact Report

View more presentations from RightNow Technologies.

Description

The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...

Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Lora Kolodny

Oct 13, 2010

http://techcrunch.com/2010/10/13/customer-service-rightnow/

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41

Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Lora Kolodny Oct 13, 2010 http://techcrunch.com/2010/10/13/customer-service-rightnow/

And 2010 Customer Experience Impact Report

I just did a quick search on Soundtrack to see what I had the web site concerning customer service issues:

New on Elliott: Should the TSA pat down kids?, things a customer ...

Apr 15, 2011

Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let's face it, who doesn't? — then you'll want to be come part of my new ...

http://kevindayhoff.blogspot.com/

Windows 7 and Burger King

Oct 25, 2009

Then again, there is the persistent problem of Microsoft's lack of any sort of meaningful customer servicesupport – or at least that was my experience a number of years ago. I laughed at this picture when I received it a number of ...

http://kevindayhoff.blogspot.com/

Dawn S. Buell, well-known bank teller and animal lover, dead at 51

May 11, 2010

Very much a community-oriented customer service person…,” Hartzler added as his voice trailed off. Surviving are her brother James M. Buell and wife Karen, of Westminster, sister Gwyn L. Buell, of Finksburg; long-time boyfriend Jeffrey ...

http://kevindayhoff.blogspot.com/

John Schaeffer 82 was among men of finance - by Kevin Dayhoff

Nov 07, 2010

Since these two tributes about Mr. Schaeffer appeared in the paper, many folks have come forward with stories about Mr. Schaeffer's great mind for business, his service to his community and his extraordinary sense of customer service. ...

http://kevindayhoff.blogspot.com/

20060820 KDDC CC Primary Election Coverage

Aug 21, 2006

They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...

http://kevindayhoff.blogspot.com/

20060713 Happy Birthday Kay Church

Jul 13, 2006

The county was smaller, but county government is still small enough to know its customers and be in thecustomer service business. “I used to walk to work until the traffic began to worry me”, she lamented. Of course, what most readers ...

http://kevindayhoff.blogspot.com/

20070129 MBIA announces settlement

Jan 29, 2007

We are committed to earning their loyalty every day through our tradition of high integrity and excellentcustomer service as befits an industry leader." The terms of the settlements, under which MBIA neither admits nor denies ...

http://kevindayhoff.blogspot.com/

20060820 Carroll County Primary Election Coverage

Aug 21, 2006

http://kevindayhoff.blogspot.com/

20070927 News Clips

Sep 29, 2007

Over the next nine months, Wiedefeld said, MARC plans a series of improvements in customer service -- including an overhaul of an electronic passenger alert system that now often delivers news of problems hours after the information ...

http://kevindayhoff.blogspot.com/

19991025 city space study minutes

Oct 25, 1999

in the new millennium, westminster, like most municipalities, will increasingly be in the customer service business. westminster will be forming partnerships and collaborations with the business community and our citizenry. as more ...

http://kevindayhoff.blogspot.com/

20070406 news clips

Apr 07, 2007

the report said uninformed employees led to "errant decision making" and lawsuits, that the county lacks a "sophisticated system" to track impacts from dumping in the chesapeake bay and that "customer serviceratings for the (county ...

http://kevindayhoff.blogspot.com/

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