This is where a consumer may file a complaint about Comcast
with the FCC
Chapter VIII of Part 1 of Don Quixote is titled, “Of the
valorous Don Quixote’s success in the dreadful and never before imagined
Adventure of the Windmills, with other events worthy of happy record.”
According to Cervantes, the first encounter between the
windmills and Don Quixote went like this: “Just
then they came in sight of thirty or forty windmills that rise from that plain.
And no sooner did Don Quixote see them that he said to his squire, “Fortune is
guiding our affairs better than we ourselves could have wished. Do you see over
yonder, friend Sancho, thirty or forty hulking giants? I intend to do battle
with them and slay them. With their spoils we shall begin to be rich for this
is a righteous war and the removal of so foul a brood from off the face of the
earth is a service God will bless.”
“What giants?” asked
Sancho Panza?
“Those you see over
there,” replied his master, “with their long arms. Some of them have arms well-nigh
two leagues in length.”
“Take care, sir,”
cried Sancho. “Those over there are not giants but windmills. Those things that
seem to be their arms are sails which, when they are whirled around by the
wind, turn the millstone.”
Hat Tip: http://quirkyberkeley.com/don-quixote-and-the-windmills/
among multiple media sources…
Monday, March 28, 2016
In regard to a friend’s Facebook post on March 9, 2016
regarding Comcast customer service….
FCC Consumer Help Center https://consumercomplaints.fcc.gov/hc/en-us/articles/202654234?from=home
I was amused that many folks recommended FIOS. Take a memo,
there is no difference between Comcast’s customer service and Verizon’s.
Actually, every time you see a commercial by Comcast about
how easy it is to move an existing Comcast service from one home to the next
when you move; please realize that it is excruciatingly difficult to move your
service and when folks move is when most folks ‘cut the cord’ because the
customer service involved in moving your service from one home to the next is
so horrific.
Sort of like walking into the office of a service provider,
such as a medical health care office and you are greeted by a large sign that
explains that customer service is so important to them – it is because that
office has horrid customer service – and some faceless bureaucrat exercised corporate
creativity and decided to solve the problem in true Orwellian fashion by
posting a sign.
It is called “paper performance.” Solving a problem by
checking-off a box that says that the problem has been addressed. Of course,
nothing has been solved and if anything the customer service gets worse.
All that said, several years ago I called the Maryland
Public Service Commission about a horrid customer service challenge with Verizon
and talked with a very nice person who explained that she understood my
complaint and admitted that the PSC receives many such complaints, but there
was nothing that could be done. In the end, I solved the problem by cancelling
my land phone line and DSL service.
A close friend explained that calling Comcast was like having
a root canal without anesthesia. Extremely painful, but once it is over you feel
better… Whatever.
Currently, I have to call both Verizon and Comcast about a
family member’s service issues and I am absolutely dreading it. I guess, you
might say that both Verizon and Comcast have attempted to solve the number of
customer service complaints by making it so horrid to call them that folks
simply do not call.
Meanwhile, it has been said that the greatest hoax in life
is the hope for safety. I simply have lost any hope that government or the
regulatory agencies will address the horrid customer service of Verizon and Comcast.
And sadly the marketplace will not solve the horrid service by Verizon and Comcast
anytime soon. There is no incentive to improve the services they provide.
Eventually it will be solved. But I am not holding my breath.
Maybe the only satisfaction that we may receive is to
inundate the FCC with complaints. It may be a quixotic exercise at tilting at
windmills but we may simply get some therapeutic benefit from the primal
screaming. Just saying.
FCC Consumer Help Center https://consumercomplaints.fcc.gov/hc/en-us/articles/202654234?from=home
Filing a complaint
If you experience a problem with your broadband service,
first try to resolve it with your provider. If you cannot resolve the problem
directly, you have multiple options for filing a complaint with the FCC:
By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC
(1-888-835-5322); ASL Videophone: 1-844-432-2275
By mail (please include your name, address, contact
information and as much detail about your complaint as possible):
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554
++++++++++++++++++++++
19330000-Paris Flammarion
Edward Hopper: Don Quixote, c 1899
18740000-Boston Lee Quixote
*****
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