Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist

Journalist @baltimoresun writer artist runner #amwriting Chaplain PIO #partylikeajournalist
Journalist @baltimoresun writer artist runner #amwriting Md Troopers Assoc #20 & Westminster Md Fire Dept Chaplain PIO #partylikeajournalist

Tuesday, April 26, 2011

2010 Customer Experience Impact Report

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2010 Customer Experience Impact Report
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The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...


Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service


Oct 13, 2010

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41

I just did a quick search on Soundtrack to see what I had the web site concerning customer service issues: 


Apr 15, 2011

Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let's face it, who doesn't? — then you'll want to be come part of my new ...


Oct 25, 2009
Then again, there is the persistent problem of Microsoft's lack of any sort of meaningful customer servicesupport – or at least that was my experience a number of years ago. I laughed at this picture when I received it a number of ...


May 11, 2010
Very much a community-oriented customer service person…,” Hartzler added as his voice trailed off. Surviving are her brother James M. Buell and wife Karen, of Westminster, sister Gwyn L. Buell, of Finksburg; long-time boyfriend Jeffrey ...
Nov 07, 2010
Since these two tributes about Mr. Schaeffer appeared in the paper, many folks have come forward with stories about Mr. Schaeffer's great mind for business, his service to his community and his extraordinary sense of customer service. ...

Aug 21, 2006
They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...
Jul 13, 2006
The county was smaller, but county government is still small enough to know its customers and be in thecustomer service business. “I used to walk to work until the traffic began to worry me”, she lamented. Of course, what most readers ...

Jan 29, 2007
We are committed to earning their loyalty every day through our tradition of high integrity and excellentcustomer service as befits an industry leader." The terms of the settlements, under which MBIA neither admits nor denies ...

Aug 21, 2006
They are definitely in the customer service business. (Disclosure: I was an election judge for 10 years in the 1990s…) If you see any mistakes on this page, please email me at kdayhoff@carr.org and let me know. Please include the term: ...
Sep 29, 2007
Over the next nine months, Wiedefeld said, MARC plans a series of improvements in customer service -- including an overhaul of an electronic passenger alert system that now often delivers news of problems hours after the information ...
Oct 25, 1999
in the new millennium, westminster, like most municipalities, will increasingly be in the customer service business. westminster will be forming partnerships and collaborations with the business community and our citizenry. as more ...
Apr 07, 2007
the report said uninformed employees led to "errant decision making" and lawsuits, that the county lacks a "sophisticated system" to track impacts from dumping in the chesapeake bay and that "customer serviceratings for the (county ...

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The Americas Report: Making Sense of Argentina's Frenzied Policy

The Americas Report

The Americas Report: Making Sense of Argentina's Frenzied Policy

The Menges Hemispheric Security Project


Luis Fleischman: Making Sense of Argentina's Frenzied Policy


Tuesday, April 26, 2011
The Americas Report
Nancy Menges
Editor-in-Chief

Since the arrival of the Kirchner phenomenon to Argentinean politics in 2003, there has been a sense that history has begun again. The late Nestor Kirchner served as president of the country from 2003 to 2007 when his wife Cristina was elected to the presidency.
The Kirchner era is not merely seen as another presidential term that has brought change. It is considered by many of its supporters as an era of major change that is almost revolutionary. Kirchner's popularity is helped by the fact that Argentina has seen economic growth mostly thanks to the international price of Argentinean commodities; mainly soy.
However, it is Kirchner's policies of populist redistribution and rejection of Argentina's political past that makes the government revolutionary. Yet, such rejection is only partial since old practices have prevailed in the Kirchner era.
On the one hand, Kirchner reopened the trials against the military involved in human rights violations during the dirty war (1977-1983). Thus, the amnesty given by former president, Carlos Menem, to those who killed close to 30,000 people, kidnapped and stole the victims' babies, and tortured thousands of people, was revoked. This is a major historical vindication that made the Kirchner government popular among much of the middle class, human rights groups and most intellectuals.

Continue Reading...Continue Reading...

THE CENTER FOR SECURITY POLICY is a non-profit, non-partisan national security organization that specializes in identifying policies, actions, and resource needs that are vital to American security and then ensures that such issues are the subject of both focused, principled examination and effective action by recognized policy experts, appropriate officials, opinion leaders, and the general public.

Contributions Welcomed
The Menges Hemispheric Security Project can be reached via email, at

info@securefreedom.org
www.securefreedom.org

The Americas Report: Making Sense of Argentina's Frenzied Policy

The Menges Hemispheric Security Project

Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com

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Martes, 26 de abril 2011



El Informe de América: Entendiendo la política frenética de la Argentina

El de las Américas Reporte

El Informe Américas: Making Sense de la Argentina " s frenética Política

El Proyecto de Seguridad Hemisférica Menges


Luis Fleischman: Entendiendo la frenética política de la Argentina


Martes, 26 de abril 2011
El de las Américas Reporte
Nancy Menges 
Editor en Jefe

Desde la llegada del fenómeno de Kirchner a la política argentina en 2003, ha sido la sensación de que la historia ha comenzado de nuevo. El fallecido Néstor Kirchner se desempeñó como presidente del país entre 2003 y 2007, cuando su esposa, Cristina fue elegida a la presidencia.
La era de Kirchner no es sólo visto como un nuevo mandato presidencial que ha traído el cambio. Es considerado por muchos de sus partidarios como una época de grandes cambios que es casi revolucionario. la popularidad de Kirchner es ayudado por el hecho de que la Argentina ha experimentado un crecimiento económico sobre todo gracias a los precios internacionales de los productos argentinos, principalmente de soja.
Sin embargo, es Kirchner, las políticas de redistribución populista y el rechazo del pasado político de la Argentina que hace que el gobierno revolucionario. Sin embargo, tal rechazo sólo es parcial, ya que las viejas prácticas han prevalecido en la era Kirchner.
Por un lado, Kirchner volvió a abrir los juicios contra los militares involucrados en violaciónes de los derechos humanos durante la guerra sucia (1977-1983). Por lo tanto, la amnistía propuesta por el ex presidente, Carlos Menem, a los que mataron a cerca de 30.000 personas, secuestraron y robaron los bebés de las víctimas, y miles de personas torturadas, fue revocada. Esta es una reivindicación histórica importante que hizo el gobierno de Kirchner popular entre la mayor parte de la clase media, grupos de derechos humanos y la mayoría de los intelectuales.
Continuar leyendo ... Continuar leyendo ...

EL CENTRO PARA LA POLÍTICA DE SEGURIDAD es una organización sin fines de lucro, nacionales de seguridad de la organización no partidista que se especializa en la identificación de las políticas, acciones y necesidades de recursos que son vitales para la seguridad estadounidense y asegura que estas cuestiones son objeto de ambos se centró, el ​​examen de principios y medidas efectivas de los expertos en política reconocida, los funcionarios competentes, líderes de opinión y el público en general.

Acogió con satisfacción las contribuciones
El Menges de Seguridad Hemisférica del proyecto se puede llegar vía correo electrónico, en

info@securefreedom.org
www.securefreedom.org

El Informe Américas: Making Sense de la Argentina " s frenética Política

El Proyecto de Seguridad Hemisférica Menges

Marx Brothers Duck Soup


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Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com

NABJ Awards Newsday's Kimberley Martin, Emerging Journalist of the Yea


National Association of Black Journalists
 KimbereleyMartin.2011.EmergingJourno
NABJ Awards Newsday's Kimberley Martin, Emerging Journalist of the Year

WASHINGTON, D.C. April 25, 2011 - Kimberley A. Martin of Newsday is this year's Emerging Journalist Award recipient, selected by the National Association of Black Journalists at its spring Board of Directors meeting. Martin will join other top honorees at the association's Salute to Excellence Gala, August 6 in Philadelphia, during NABJ's 36th Annual Convention and Career Fair, the largest gathering of minority journalists in the country.

Martin has been with Newsday since November 2007. As a sports reporter, she has covered everything from major league baseball to professional football, and even NASCAR.

"I am honored to win such a prestigious award. To know that my colleagues value my work is as rewarding an honor as I could imagine, " said Martin.

Hank Winnicki, Assistant Managing Editor of Sports wrote, "Kimberley has become an indispensable part of the Newsday team. This is a prestigious national award, and everyone at Newsday is thrilled for Kimberley, she's a terrific writer and reporter and has handled every challenge thrown her way. This honor is well-deserved."

Before moving to Newsday, she covered sports for The Record in New Jersey where she was also an intern.  Martin began her career in sports journalism after earning her master's degree in magazine, newspaper, and online journalism from the S.I. Newhouse School of Public Communications at Syracuse University. While on campus she was a sports staff writer for the school newspaper The Daily Orange. She also earned a bachelor's degree in Psychology and African-American Studies from Wesleyan University.

"I have watched Kimberley develop since the start of her career. She embodies what the spirit of what this award means. I see her doing greater things in the sports journalism industry," said Gregory Lee, Senior Assistant Sports Editor, The Boston Globe and founder of the award.

The Salute to Excellence Awards Gala recognizes journalism that best covered the black experience or addressed issues affecting the worldwide black community during 2010.

Some previous winners of this award include: Michael Feeney, New York Daily News; Trymaine Lee, Huffington Post; Sarah Hoye, CNN; Mara Schiavocampo, NBC News, Errin Haines, Associated Press; and Cynthia Gordy, The Root.

Martin will be joined by other top honorees, the Miami Herald's Jacqueline Charles for Journalist of the Year, and NABJ Founder Acel Moore for Lifetime Achievement, as well as ESPN's Claire Smith for the organization's Legacy Award.

NABJ's 36th Annual Convention and Career Fair will take place August 3rd- 7th in Philadelphia, PA. For additional information, ticket sales, and registration, please visit us at www.nabj.org.

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Monday, April 25, 2011

Lachlan Markay: Stephanopoulos: nation's "gas gripes" are "knocking down" Obama's poll numbers

George Stephanopoulos: Nation's 'Gas Gripes' Are 'Knocking Down' Obama's Polls

Good Morning America's George Stephanopoulos on Monday described the country's "gas gripes" over rising fuel costs, adding, "Soaring prices lead to new pain for the President as big oil gets ready to report record profits."

The former Democratic operative turned journalist tried to put the best spin on Barack Obama's growing problems: "And, Jake, these gas prices are also knocking down President Obama's poll numbers, which is why he's out there nearly every day addressing this problem."

Reporter Jake Tapper, on the other hand, provided a more balanced look, pointing out, "When President Obama was sworn in, gas averaged $1.84 a gallon. Today, it's $3.86. And as prices have spiked since January, the President's approval ratings have sunk."

 

Chris Matthews' Entire British Panel Corrects His Claim Blair Was Closer to Clinton - No, It Was Bush

There was a marvelous moment on this weekend's "Chris Matthews Show" when the host literally stuck his foot in his mouth claiming in front of four British journalists that former Prime Minister Tony Blair "was much closer emotionally and politically to Bill Clinton" than George W. Bush.
Guest's Andrew Sullivan of the Daily Beast and Gillian Tett of the Financial Times both immediately shook their heads as the BBC's Katty Kay and Matt Frei said "No" and "Wrong."


Amazing: To AP Reporter, Gas Prices Are a Big Problem Because They Hurt Obama's Reelection Chances

The establishment press's lack of interest in associating President Obama with the sharp run-up in energy costs has been thoroughly documented by several folks at the Media Research Center, including but not limited to Julia Seymour when gasoline hit the $3 mark, and more recently Brent Bozell.
Saturday, the Associated Press's Mark S. Smith took the gas-price propaganda to the next level. As anyone would predict, he failed to assign any blame for the energy cost run-up to specific Obama administration policies such as the Gulf drilling moratorium and other barriers to production, and paid relative lip service to the pain it is causing average Americans. To Smith, those are apparently mere trifles.
Smitty's real problem is that those darned gas prices might be hurting Barack Obama's reelection chances.

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Daily Grind: Obama's Pain at the Pump


April 25th, 2011

There is a supply problem, but it's not with oil.

The President has not filled 12 government watchdog Inspectors General slots since taking office in January of 2009.

The Ryan Plan sees the empowerment of patients as consumers as the, "critical element in restraining the growth of health costs without government rationing."

Paul Ryan's budget embraces a fatal premise of the Nanny State.

Obama's Pain at the Pump


Once again, oil and gasoline prices are on the march upwards, and conveniently,Barack Obama is waving the "speculators" card, promising to investigate nefarious investors he alleges are behind it all. 

With average gasoline per gallon prices nationally at over $3.80 and rising rapidly, American motorists are taking note of the increases — and are asking why they're paying more.

"[A] lot of what's driving oil prices up right now is not the lack of supply. There's enough supply. There's enough oil out there for world demand," Obama said.

Pretty much, that part is true.  Since 2009, global oil consumption has increased from 84.133 million barrels a day to 86.7 million in 2010, a 3 percent increase, according to the Energy Information Agency (EIA).  Furthermore, the EIA projects a further consumption increase of 1.5 million barrels a day in 2011, bringing the total consumption rise from 2009 to 2011 to a total 4.8 percent increase. 

Get full story here.

12 Missing IG's Are In The Team Obama Spotlight

Video by Frank McCaffrey
Get permalink here.
Would Ryan's Plan Cut Benefits to Seniors?

By Victor Morawski

We showed last week how the proposed Ryan budget plan intends to save the Federal Government money on its Medicare costs and lower the deficit by changing the program from a single-payer to a premium-support plan and allowing open interstate competition among health insurers — something now forbidden — to keep premium costs down.

But not everyone agrees.  Editors of The Nation, for instance, say of Ryan, "the savings he projects would come less from competition than from simple cutbacks to care and benefits."  A similar sentiment is echoed by writers at msnbc.com when they observe that Ryan plan supporters must view voters under 55 as being, "more alarmed about the national debt than they are about cuts in future benefits."

Charges like the above will no doubt alarm younger readers who will figure that if it is enacted then they would not fare as well in their golden years as current Medicare recipients.

That this cause for alarm at the Ryan plan is baseless can be seen clearly if we simply ask ourselves, "What would it mean to say that the Ryan plan cuts care or future benefits to seniors?"  His proposal changes the Medicare program from one that pays health care providers directly for their services to one which effectively pays premiums for seniors to purchase health insurance in the private marketplace (with some means testing involved).

Get full story here.


ALG Editor's Note: In the following featured column from Reason Magazine, Shikha Dalmia makes the case against House Budget Chairman Paul Ryan's plans to reform Medicare in the 2012 budget:
 
Why RyanCare Will Fail

By Shikha Dalmia

President Obama last week criticized the Medicare vouchers that are part of RyanCare, the health care reform plan in the budget proposal by Rep. Paul Ryan, R-Wis., because they would allegedly balance the budget on the backs of seniors. But his fellow liberals have been criticizing vouchers for the opposite reason: They will cost too much and won't control Medicare spending. They are right.

However, the reason is not GOP economics, but liberal politics that Rep. Ryan has bowed to.

The basic idea behind Ryan's reform is simple: Medicare, the government-funded health care program for seniors, is a slowly tightening noose around this country's fiscal neck. Health care costs have been growing at twice the rate of the economy. But seniors have little incentive to curb their medical consumption because they don't pay for it—taxpayers do. Indeed, according to the president's Council of Economic Advisers, 30 percent of Medicare spending produces no medical benefits.
Get permalink here.

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