Sunday, July 17, 2022: My wife and I had a great experience at the Xfinity office in Owings Mills. We traveled to the Comcast Xfinity office in Owings Mills - 10132 Reisterstown Rd #20, Owings Mills, MD 21117 on Sunday, July 16, 2022. The Xfinity store had really convenient office hours on a Sunday, from 12:00 p.m. to 5 p.m.
Our TV Box got fried when we lost power at the house during a severe thunderstorm that passed through the area on Tuesday, July 12, 2022. We went to the Xfinity office in Owings Mills to swap the box out for a new one. We were in and out of the store in minutes. The store is very stylish, spacious, open, clean, well-lit, and upscale appointed.
A really friendly hostess greeted us as we entered the store. The store was not crowded, but there were a number of customers there. Yet we were seen by a customer service person very quickly. Our customer service person’s name is Dante White. He was very helpful, knowledgeable, and friendly. He did not rush us. He acted as if he had all the time on the world to chat with us, yet in minutes he handed us a red bag with an upgraded TV Box. He walked us through the installation and activation process, and we were on our way quickly. It was a great experience.
We had located the store on the internet. It had a phone number listed with the information on the store - (800) 266-2278. Do not waste your time calling that number. It goes to a central call center, and it is not efficient use of your time.
Several years ago, we were really sad when the Comcast store in Westminster closed. The folks in the Westminster store were very friendly and helpful. The store was located in a central location in the county and served customers in Carroll County really well. Our customer service representative reported that he sees lots of folks from Westminster.
The store in Owings Mills is only about 20-minutes from Westminster in a large shopping complex located next to Owings Mills Boulevard where Maryland Cup was once located. The drive was easy and effortless. The store is located very near – next to Wegman’s – and a Cava, where we picked up our dinner after we visited the Xfinity store.
After years of having Comcast internet and TV service, I
hope to never-ever have to call the Xfinity customer service line again – after
too many horrible user experiences. However, if I ever have a need for customer
service from Xfinity in the future, I will look forward to visiting the Owings
Mills store. Give it try – you will not regret it.
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