Westminster MD Water Bill Payment Options

Westminster MD Water Bill Payment Options

City of Westminster Press Release:

November 4, 2008

“Today the City of Westminster initiated the new water and sewer billing system. This accomplishment tops nine months of data conversion and programs from the antiquated RPG System to our automated financial management information system (EDEN). With this automation and the installation of many new water meters this year, our water system will be computerized from the reading of the meter to the payment of the bill,” announced Mayor Thomas K. Ferguson.

Mayor Ferguson further commented that while the majority of the bills will be converted without incident, there may be some bills that will require individual attention: “We ask your indulgence during this conversion—we have a whole team of staffers assigned to work with our customers to explain any differences or to resolve any problems.” If you have questions about your bill, we ask that you call 410-848-3255, fax your questions to 410-848-5345 or email to water@westgov.com. It may take a day or so to research the problem and get back to you with a response.

The new water and sewer bill provides valuable information to the customer
Most notable is the chart of your water usage over several quarters. This will alert you to changes in your water consumption, possible water leaks or allow you to track the results of your conservation measures.

There is also a new message box where you will find important information about the water system, conservation measures, changes in billing, drought conditions, etc.

The number of gallons used during the quarter is more clearly identified and is located in the meter information area along with your average daily use.

The date your meter was read last quarter and the current read date are also contained on the bill.

Even though the format of the bill has been changed, the following payment options remain the same. Please note our expanded hours of service.

In Person—Payment can be made by mail, credit card or in person at the City Administrative Offices, 56 West Main Street, Westminster, MD 21157. Our hours are 7:30 a.m. to 5:30 p.m. Monday through Friday. For information, call 410-848-3255.

Bills paid after the “Amount Due After” date is subject to penalty. A return check charge of $50 will be assessed on each bill paid with a check that is returned unpaid by the financial institution on which it is drawn. If you have had a returned check in the past, you will need to pay by cash, money order or credit card.

By Mail—The lower part of the statement is to be returned with your check (or credit card payment.) Please do not staple, tape or use paper clips. Remember to sign your check and write your account number on it. This will expedite the accurate processing of your payment. Please allow time for mail delivery. Do Not Send Cash In The Mail.

Drop Box —You also have the option of placing your payment in the drop box located at the City Administrative Offices at 56 West Main Street.

Inquiries concerning the Bay Restoration Fee should be directed to the Maryland Department of the Environment by calling 410-537-3567 or by Internet at www.mde.state.md.us.

To request a change to the mailing address on your account, you must do so in writing, and send it to the above address or fax your request to 410-848-5345.

We invite you to visit the City’s web site at www.westgov.com for general information on our water and sewer system and on water conservation measures.

In addition to the automated payment system, the City has invested $11M in a state-of-the-art water treatment plant is scheduled to go on line in early spring 2009 and a $4.5M seven mile pipeline to Medford Quarry to provide water in emergency drought conditions will be completed in November 2008. These improvements will enable the City of Westminster to meet the new Maryland Department of the Environment quality standards for drinking water. Always searching for new water sources, the City is currently building a well treatment facility and testing two more possible well locations to add to our current 10 production wells.

On the sewer side, the City is currently in the engineering and design phase of an upgrade to our waste water treatment plant. Again, more stringent requirements by MDE make this upgrade necessary.

20081104 Westminster MD Water Bill Payment Options