Fort Worth Star Telegram: The Watchdog: Water meter reading
turns into flood of errors
Read more here: http://www.star-telegram.com/2011/12/24/3617366/the-watchdog-water-meter-reading.html?utm_source=dlvr.it&utm_medium=twitter
By Dave Lieberwatchdog@star-telegram.com
Stephen Geis checked his bank account online and found an
unexpected overdraft of $19,000 from his account.
Minutes later, his wife called and told him their monthly
Fort Worth water bill had arrived in the mail totaling $19,000.
What happened? Error upon error upon error.
His actual water use for the month totaled a measly $22. But
he wouldn't learn that until The Watchdog investigated. Geis also never learned
the cause of the problem until I told him later.
Water Department staffers later tried to explain it to him,
but the words they used were so confusing that it made no sense. Geis had been
billed for 3.6 million gallons of water his family had supposedly used in one
month. That's enough to fill more than five Olympic-size swimming pools. Put
another way, his bill was about 863 times higher than it should have been.
Fortunately for Geis,… Read more here: http://www.star-telegram.com/2011/12/24/3617366/the-watchdog-water-meter-reading.html?utm_source=dlvr.it&utm_medium=twitter
*****
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