Comcast 'Embarrassed' By The Service Call Making Internet Rounds by ELISE HU July 15, 2014

Comcast 'Embarrassed' By The Service Call Making Internet Rounds by ELISE HU July 15, 2014   

http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds?utm_source=npr_newsletter&utm_medium=email&utm_content=20140720&utm_campaign=mostemailed&utm_term=nprnews

When a customer service call is described as "Kafkaesque" and "hellish," you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, tedious call that's lit up the Internet, here it is:

The recording starts after the call has already been in progress for about 10 minutes, according to the caption on SoundCloud by Ryan Block, who was trying to cancel his Comcast Internet service. Block writes:

"The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. ...  http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds?utm_source=npr_newsletter&utm_medium=email&utm_content=20140720&utm_campaign=mostemailed&utm_term=nprnews

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