My 2014 Resolution: Stop the Travel Industry's Customer Service Armageddon | Christopher Elliott: "
Christopher ElliottAuthor, How to Be the World's Smartest Traveler (and Save Time, Money, and Hassle)
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My 2014 Resolution: Stop the Travel Industry's Customer Service Armageddon
Posted: 01/05/2014" http://www.huffingtonpost.com/christopher-elliott/my-2014-resolution-stop-t_b_4545312.html?utm_hp_ref=tw
When you spend most of your waking hours advocating for consumers, it's easy to lose your sense of perspective. Complaints pour in, often hundreds per day. I can't help but feel like the customer service apocalypse is imminent.
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Christopher ElliottAuthor, How to Be the World's Smartest Traveler (and Save Time, Money, and Hassle)
GET UPDATES FROM CHRISTOPHER ELLIOTT
My 2014 Resolution: Stop the Travel Industry's Customer Service Armageddon
Posted: 01/05/2014" http://www.huffingtonpost.com/christopher-elliott/my-2014-resolution-stop-t_b_4545312.html?utm_hp_ref=tw
When you spend most of your waking hours advocating for consumers, it's easy to lose your sense of perspective. Complaints pour in, often hundreds per day. I can't help but feel like the customer service apocalypse is imminent.
My resolution for 2014 simple: Stop Servicemaggendon by putting what really matters in my consumer advocacy crosshairs and keep the discourse civil and fair.
What matters? Well, from my point of view, it's obvious that we're halfway down a long slide into the customer-service toilet, with only a little pipe to go before we're flushed out to the sewer. How we approach this precipitous decline matters. It requires a clear-headed, well-reasoned and polite discussion -- otherwise the problem could get worse.
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