Dayhoff Soundtrack: Toyota #junkmail Customer service #fail

Wednesday, December 16, 2015

Toyota #junkmail Customer service #fail

Speaking of customer service: For 3-years we have asked Toyota 6 times to remove us from its unwanted #junkmail marketing campaign. #FAIL

Dec. 16, 2015

We are now once again asking Toyota to stop mailing us junk marketing materials. What is the point of mailing stuff to folks who do not want the materials? If it is to annoy an otherwise good customer – it has worked.

As if it were not already well-accepted that going to new car dealerships to be a horrible experience….

Toyota Tampa Permit #2245, 9427 Corporate Lake Drive, Tampa, FL 33634 must be the junk mail capital of the world. Why isn’t there a way to ask the junk mailers to stop?

And anecdotally it has always appeared that Toyota sells personal information to the extended vehicle warranty scammers.

The Maryland Department of Motor Vehicles has said that they do not sell private personal information to marketers – so how do the scammers get the information?

We asked Ford once to not put us into its junk mail marketing campaigns when we had the truck repaired recently for a recall notice and never received any junk mail.

Gee, I guess we will avoid Toyota dealerships in the future. Just saying

We have been registered with the Direct Marketing Association www.dmachoice.org - do not mail list for years – but it certainly does not stop the unscrupulous.

We already avoid buying anything from mail-order catalogs because of the unwanted junk mail catalog problems a purchase creates….

Related – please see: Los Angeles Times: Firm's extended vehicle warranty offer breaks down under scrutiny http://kevindayhoff.blogspot.com/2015/12/los-angeles-times-firms-extended.html A letter that appears to be from an auto dealer is actually from an out-of-state company selling an expensive contract with a sweeping loophole. March 12, 2013|David Lazarus Los Angeles Times http://articles.latimes.com/2013/mar/12/business/la-fi-lazarus-20130312

Federal Trade Commission: Stopping Unsolicited Mail, Phone Calls, and Email http://www.consumer.ftc.gov/articles/0262-stopping-unsolicited-mail-phone-calls-and-email

Direct Marketing Association www.dmachoice.org

Maryland Department of Transportation, Motor Vehicle Administration – Protecting your privacy http://www.mva.maryland.gov/drivers/driving-record-information/driving-record-privacy.htm

Protecting Your Privacy

The Maryland Motor Vehicle Administration Safeguards Your Driving and Vehicle Records

Your Driving and Vehicle Records Are Your Business

As of July 1, 2000, every driving and motor vehicle record in the State of Maryland is closed unless you request, in writing, that your records be open to the public.

Your private records are protected from public scrutiny, thanks to a bill passed by the Maryland General Assembly and signed into law by the Governor. Your records are now automatically closed to the public unless they are requested by the police, an insurance company, a hospital or for another official business purpose.

The Motor Vehicle Administration's (MVA's) computer system works with other national systems (the national Driver Registry, Problem Driver Pointer System, Social Security Administration and Commercial Driver License Information System) to compare data. The MVA uses a firewall to assure the safety of its information and all its data systems and computer programs are safe and secure. Built-in safeguards in the MVA's computer system reduce the risk of identity fraud and protect the security of all transactions.

Now, without written permission from you, no one, except for those groups listed above who need this information for official business purposes, can obtain the following personal information about you from the Motor Vehicle Administration (MVA):

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