On Your Side by CHRISTOPHER ELLIOTT
This site is pretty awesome…
On Your Side is a wiki and blog where you can share the phone numbers, email addresses and names of executives who will help you get the service you deserve.
Recent Posts
Christopher Elliott
Our intrepid researchers have finished yet another category: car manufacturers.
It’s not your fault. When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.
Oour fearless researchers have added another category to our growing customer service wiki: cable TV companies.
Several years ago, I wandered into an art gallery at a Colorado ski resort. I was drawn to the work of a young painter who specialized in wildlife art, and asked the gallery owner how I could contact the artist.
Sometimes, customers let a company get away with murder — figuratively speaking.
Do you want more?
The customer isn’t always right. Not literally, at least.
Even though my mother warned me against using words like “always” and “never” – and maybe yours did too – one adage has been immune to Mom’s scrutiny: The customer is always right.
Everyone knows good service when they see it: The restaurant with a line out the front door, the retail store with customers that come back again and again (even if the prices are higher) or the hotel with a year-long waiting list.
The system works. Just ask Jon Jerome, who had a problem with his George Foreman grill recently, and crafted a succinct message to the company.
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Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com
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