Friday, December 30, 2011

Verizon Preps New $2 Convenience Fee

Verizon Faces Backlash Over Fees, Outages

http://slatest.slate.com/posts/2011/12/29/verizon_preps_new_2_convenience_fee.html?from=rss/&wpisrc=newsletter_slatest

Company blames network glitches on "growing pains," says more are possible.

By Josh Voorhees and Will Oremus | Posted Friday, Dec. 30, 2011

"UPDATE: The last week of the year has not been a good one for Verizon.

Not only is it dealing with an Internet backlash over its new convenience fees, but it vaunted 4G data network suffered its third outage of the month. In an interview with the tech blog GigaOm, a top company official blamed the spotty service on "growing pains."" http://slatest.slate.com/posts/2011/12/29/verizon_preps_new_2_convenience_fee.html?from=rss/&wpisrc=newsletter_slatest

'via Blog this'

More Update:

Verizon Drops Plan for $2 Fee on Some Bill Payments

By BRIAN X. CHEN and RON LIEBER

| December 30, 2011

In a remarkably swift reversal, Verizon Wireless has canceled plans to impose a $2 “convenience fee” on some bill payments, just a day after announcing thenew policy.

The company said in a statement that it was dropping the plan in light of customer feedback.

“Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week,” it said. “The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.”

Objections to the fee came fast and furious... http://bits.blogs.nytimes.com/2011/12/30/verizon-backtracks-on-plan-for-2-convenience-fee/

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